Customer Experience Manager

SmartTurn is a Software as a Service (SaaS) Inventory and Warehouse Management provider based in Oakland, CA. SmartTurn has an excellent opportunity to help promote the world's leading critical information technology solutions that manage and optimize the flow of goods within and between facilities in the supply chain.

We currently have an opening in our Professional Services /Customer Experience team for a Customer Experience Manager. If you are a creative, adventurous, bright and dedicated sales or technology professional ready to create the highest level of personal success and compensation, we want you to be a part of the SmartTurn team.

The Customer Experience Manager, or CEM, will lead the implementation and support efforts for the SmartTurn team directly interfacing with prospect accounts undertaking trials and clients who have subscribed to the SmartTurn service looking to go-live with the service.

Key Responsibilities:

Build and maintain relationships with clients. Must understand client's requirements and be able to visualize and present a solution to the client following SmartTurn's Plan-Build-Configure methodology
Assist Sales Team to increase sales by providing technological and industry specific support (demos, industry best practices training, process configuration)
Coordinate with sales team and clients to understand business requirements, key process issues, and future feature requirements
Develop and manage responses to RFPs and RFIs from potential clients
Review and provide input to Product Management on new feature releases
Perform technical and sales oriented presentations to customer's technical staff and executive management
Update and maintain the releases for clients
Train new clients to use the application
Develop new tools for online training

Minimum Qualifications:

2+ years inside technical support experience with distribution software solutions (ERP, MRP, WMS)
Intermediate/advanced skills in EDI, XML, Web Services, MySQL, Microsoft SQL Server, Oracle Database, Java/J2EE, and Microsoft technologies-explicitly Excel
Demonstrated success in client support for execution software solutions
Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, quickly learn new technologies, work independently and a willingness to take ownership of problems
Highly motivated, self-starter with results-driven attitude
Excellent oral and written communication skills
Solid understanding of software start-up process
Bachelor's Degree or equivalent experience

Preferred Qualifications:

Candidates with knowledge of supply chain/warehousing processes and software desired.
Fluent in second language
APICS Certification highly desired

Compensation:

SmartTurn offers a competitive base salary with commissions package, and a comprehensive benefits package and stock options. SmartTurn is located in Oakland, CA, with very convenient access to the 12th Street Oakland City Center station. The company is pleased to announce it will be moving its headquarters to San Francisco at the end of Q4 with access to BART, CalTrain and Blue & Gold Ferry lines.

Relocation is not offered for this position.

SmartTurn is an Equal Opportunity Employer

Please apply to jobs@smartturn.com with the relevant job title in your subject line.