SMBs Embracing SaaS...Are You?
Posted 01-25-2010 at 11:39 AM by Albert Fong
Industry Week today reported that almost one-third of SMBs plan to implement SaaS-based solutions this year, an increase from 22% in 2009. According to IT research firm CompTIA, this is due in large part to the fact that 42% of SMBs do not have an IT department, making managed services an ideal option. And, SaaS solutions that have a direct impact on the bottom line and improve customer satisfaction have the most likelihood for adoption.
Key Findings
Key Findings
- 30% of SMBs plan to invest in SaaS solutions in 2010
- 42% of SMBs do not have an IT department
- Most wanted SaaS solutions are those that improve revenues and customer experience
- About 80% of the SMBs consider the usage of ERP, CRM and online e-commerce capabilities as strategic to their business
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