SmartTurn Support and Services

Working with our services and support team’s will ensure your company's success- from initial discovery and planning services through the final hand-off to support. We offer a comprehensive set of implementation, consulting, integration, data services, and support offerings available to you.

Implementation Services
The majority of our customers can begin to actively using the SmartTurn™ Inventory and Warehouse Management System in a matter of days. We will work with you to identify, create, and define existing business processes and map those processes to the SmartTurn system. We will train your systems administrations, which over time, will be able to maintain and enhance the application themselves.

Consulting Services
We recognize that your business is unique, therefore, we work side by side with you to understand your specific business process flows so that we may offer advice on how to best leverage SmartTurn for a competitive advantage.  If you wish to extend your warehouse and inventory management capabilities to include peripheral products such as mobile computing, wireless technology, barcoding or RFID, our team of experts offers impartial, practical solutions. It’s our goal to provide consulting services that focus on a comprehensive solution for our customers.

Integration Services
Our integration experts and partners can work with you to integrate SmartTurn with your existing front and back-office applications for complete visibility and control.  We understand the importance of sharing customer data across your organization to improve productivity, reduce costs, and increase customer satisfaction.

Data Services
In order to maximize your productivity and transition from your old applications, you need an easy way to unite all your data. SmartTurn has developed unique data import templates for all your reference data such as item masters, business affiliates, and locations. Our data management services can help you extract the data from your legacy systems; restructure it into coherent hierarchies; and reformat it, so your data can be easily imported into the SmartTurn system.

Customer Support
At SmartTurn, we are committed to providing you with the highest quality of customer service and support.  We offer expert level-customer support via email and phone. 

Service Guidelines
Customer shall not use the Service to (a) send spam or any other form of duplicative and unsolicited messages; (b) harvest or collect information or data regarding other Service users without their consent; (c) transmit through or post using the Service, unlawful, immoral, libelous, tortuous, infringing, defamatory, threatening, vulgar or obscene material or material harmful to minors; (d) knowingly transmit material containing software viruses or other harmful or deleterious computer code, files, scripts, agents or programs; (e) knowingly interfere with or disrupt the integrity or performance of the Service or the data contained therein; (f) attempt to gain unauthorized access to the Service, other user accounts, computer systems or networks related to the Service; or (g) harass or interfere with another SmartTurn customer's use of the Service. SmartTurn may modify its service guidelines in its sole discretion from time to time.

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